NOC Engineer

Purpose of Role
To administer the Online Gaming platform and monitor and report on a 24×7 basis, ensure optimum performance and availability of such platform, provide second-level troubleshooting support, and liaise with all applicable service providers and third parties.

Key Responsibilities
24×7 proactive monitoring and support of the live and pre-production infrastructure
Investigate and react to any live issues that might arise
Prepare and take part in the periodic release of new software
Act as an escalation point for issues flagged by customer support
Partake in the design and implementation of new setups

The Person
Members of our NOC team are great team players; they are passionate about technology and their jobs with a proactive and flexible attitude and an ability to tackle day to day tasks and projects with an attitude that enables them to constantly take onboard new skills.
Sound fault-finding skills and an ability to react to problematic situations in a focused manner are essential in this role. It is essential that the person applying for this position is comfortable with shift work – The NOC offers 24×7 coverage.

Desirable Skills
Previous experience in a Technical Support or similar role
Good communicator with a natural aptitude for dealing with people
Familiar with Linux-based systems and has basic Linux CLI and sysadmin skills
Ability to work harmoniously in a team environment
Attentive to detail
Works well under pressure, quick to learn and able to deal with a wide range of issues
Good analytical skills and able to collate and interpret data from various sources
Positive, confident and able to work on own initiative
All-rounder with very good general IT Knowledge and Web-N-Tier technologies
Knowledge of TCP/IP and Virtualisation technologies
Knowledge of Docker/Kubernetes advantageous
Monitoring and Alerting (Zabbix/Cacti/Nagios/Grafana)
Database Administration Experience (Mysql/MongoDB)
Log Analysis and fault find, i.e. Splunk, Kibana, Elasticsearch