Corporate IT Support Engineer

Permanent

The Job & The Person

JOB

We’re looking for a Corporate IT Support Engineer to join the Wonderlabz gaming software company.

You will be a member of an team providing in-house technical support and administration of all internal hardware, networking, software and services to all roles and staff within the company.

The incumbent reports directly to the CIT Manager.

PERSON

Members of our CIT team are great team players; they are passionate about technology and their jobs with a proactive and flexible attitude and an ability to tackle day to day tasks and projects with an attitude that enables them to constantly take onboard new skills.

Sound fault-finding skills and an ability to react to problematic situations in a focused manner are essential in this role. Some on-call support may be required.

We have many internal training sessions, and you will get excellent support from your team whilst learning new technologies that are used by the team. Sounds inviting? Level-up your work digs , apply for the job and join the Wonderlabz team!

Responsibilities

  • Creation and setup of new user accounts and services (Gsuite, VPN, MS Tenant)
  • Incident and Service Request management
  • Asset management of all user hardware and software
  • Desktop support for OSX/Macbook, Windows/x64, Linux/x64
  • Networking support including physical cabling, Wireless LAN and Management
  • Basic Firewall management
  • Liaison with external vendors (Fibre and Microwave Internet, etc)
  • Sourcing quotations and purchasing equipment and software
  • Provision and management/maintenance of in-house services (Finance applications/asset management/monitoring/etc)
  • Proactive monitoring and maintenance of hardware

Requirements

  • At least 6 years’ experience in technical support and monitoring
  • All-rounder, with very good IT knowledge and in Linux technologies
  • Possess excellent communication skills, capable of delivering information to both technical as well as non-technical personnel
  • Ability to work autonomously and in a team environment
  • Deep knowledge of various monitoring tools
  • Good problem-solving skills
  • Detect/analyze alarms to provide fault isolation and remote troubleshooting, escalating when necessary
  • Acts as a focal point for outages until restoration.
  • Ability to analyze logs for troubleshooting issues, including malicious activity or cybersecurity threats
  • Excellent attention to detail and organizational skills
  • Ability to analyze logs for troubleshooting issues, including malicious activity or cybersecurity threats
  • Excellent attention to detail and organizational skills
  • Understands how to direct, support and guide other team members and knows how to motivate them
  • Docker/Kubernetes
  • Virtualisation – Openstack, Vmware
  • Cloud – Google GKE, Amazon EKS

Bonus Points

  • ITIL or other comparable certifications

WONDERLABZ / Pixel.Byte.Perfect.
The software company on the beach, delivering innovation and success!

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